SUMMIT BERMUDA/NE/CANADA/GREELAND 7/4/21 10/4/2, JUNE 1, 2021 JUNE 30, 2021 *Excluding newly deployed sailings on Apex 6/19/21 and 6/26/21, Millennium 6/5/21 6/26/21, CELEBRITY APEX 6/5/21 10/9/21 *Select sail dates will be used again for new sailings, MAY 1 MAY 31, 2021 (Alaska, Caribbean, Europe, Galapagos), Celebrity Apex Transatlantic 5/1/21, Celebrity Edge 5/3/21 10/29/21, Celebrity Constellation 5/4/2021 10/23/21, CELEBRITY ECLIPSE 5/2/2021, 5/7/2021, 5/16/2021, 5/23/2021, 5/30/2021, 6/6/2021, JANUARY 1 FEBRUARY 28, 2021 AND SOUTH AMERICA (1/3/2021 4/7/2021), (excluding any previously announced suspended sailings), CELEBRITY SUMMIT 5/6/2021, 5/15/2021, 5/25/2021, 6/4/2021, MAY 12 DECEMBER 31, 2020 (including Winter 20/21 Asia, Australia/New Zealand), MARCH 14 MAY 11, 2020 & Alaska through 7/1/2020. Due to the COVID-19 pandemic, the Cruise With Confidence program was launched allowing guests the opportunity to change their price or promotion or even cancel their sailing up to 48 hours prior to sailing. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. Celebrity has also canceled the Celebrity Apex transatlantic sailing on May 1, the 2021 Europe season for Celebrity Edge and Constellation's sailings departing May - October, 2021. These sailings are not eligible for FCC option. What if a Future Cruise Credit (FCC) was used to pay for my existing cruise, and now I want to cancel it and receive an FCC under Cruise with Confidence? I just emailed my insurance carrier thinking that they would issue a refund since Celebrity cancelled the cruise. (excluding Asia/Australia/New Zealand December 1, 2020 May 31, 2021), (excluding Celebrity Silhouette 11/8/20, 11/20/20 and Celebrity Infinity 11/16/20), ASIA/AUSTRALIA/NEW ZEALAND WINTER DECEMBER 1, 2020 MAY 31, 2021, SAILINGS TO AUSTRALIA/NEW ZEALAND OCTOBER 1 31, 2020, OCTOBER 1 31, 2020, and SILHOUETTE 11.8.20, 11.20.20 ANDINFINITY 11.16.20, EXCLUDING AUSTRALIA/NZ. I do hope X will refund those in the UK their FCC in a timely manner. If you booked air through Flights by Celebrity with a refundable air option, Celebrity will handle changing your arrangements. Future Cruise Credits acquired through the Cruise with Confidence program can only be redeemed on the cruise brand with which you made the booking you cancelled. From August 2022 Travel + Leisure, published by TI Inc. Contact the cruise line immediately, as well as any travel. FCC, still waiting on refund - They're slammed, I'm sure it will come through - Giving them time - The agents have been incredibly helpful - They're so overworked and exhausted now.. Yes, we will allow a one-time transfer of a Cruise With Confidence FCC to be used for a 2022 sailing. Taxes, fees, and port charges are refundable on all cancellations other than mid-cruise early departures and no-shows. trying to figure out how to move our Celebrity Visa OBC to next years cruise instead. You'll hear from them. If your original booking was cancelled due to participation in the Cruise With Confidence program, and you chose compensation in the form of 100% FCC, which was applied to a new sailing that has been cancelled as part of Global Suspension, you may not choose to receive a refund. Please confirm so that we may annotate your policy. Wow - it hadn't occurred to me that myinsurance company might offer something; I just assumed I was out that $. Reservations that Lift & Shift after final payment date are subject to cancellation charges based on the original bookings cancelation policy. Go to site, Already booked? The future cruise certificate will be issued to you within 30 days. Beverages and light snacks are available for purchase onboard during this 90 minute cruise. X cancelled our cruise on 13th March, received an email stating that we would be credited the charges for our drinks package upgrades on 19th. 19952023, The Independent Traveler, Inc. Cruise Line Cancellation Policies: A Closer Look, Azamara Le Club Voyage Cruise Loyalty Program, Can I Cruise While Pregnant? The original cruise fare price and promotion will be protected when selecting an alternative Caribbean sailing aboard Celebrity Summit departing between 9/16/21 and 10/30/21. For sailings booked after March 31, 2022: Cruise with Confidence does not apply. Posted March 19, 2014. When you cancel the cruise: For cruises of four nights or less, full refunds are issued until 75 days before sailing. UK & Ireland Residents booked on March 15, 2020 to June 30, 2021 sailings (with the exception of any canceled sailings), and any additional sailings canceled by Celebrity Cruises: Refundable flights booked for UK and Ireland residents through Celebrity Cruises will automatically be refunded. My clients are uncertain about confirming the booking. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. I suggested on another thread that X could announce which cruises would next be cancelled but not open up the means to apply for a refund / FCC until a given date. See Miami's spectacular coastal sites including the beautiful downtown Miami skyline, the Port of Miami, Fisher Island, Miami Beach and "Millionaire's Row" - the homes of the rich and famous. Refunds are issued through 90 days before sailing on longer cruises. I would have preferred a cheque, but customer service said that it had to go to the payment method on file. Refund requests must be made within six (6) months of the date the cruise was cancelled or the scheduled embarkation date, whichever is earlier. COVID-19 specific refunds: Celebrity's policy is to issue refunds or future cruise credit, either full or prorated, for guests who test positive, have been in close contact with an infected person, or exhibits symptoms during the 14 days prior to departure or during the cruise, who are denied boarding or disembarked, provided they have adhered to all COVID-related policies as outlined in the Cruise Ticket Contract. Celebrity customer service for existing reservations can be reached. However.Cunard is as still as a mouse. There are detailed posts onother threads..If I find mine, I will copy and paste. A recent enhancement now allows multiple FCCs to be applied per guest within the same reservation. I really hope X and Royal Caribbean as a whole can weather this storm. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Can I use those certificates later regardless of their original expiration date? Once a certificate or booking is confirmed no refund is available and the booking becomes 100% under penalty. Works fine. I made my reservation using Casino Certificates. R. Robert Blewitt of Laugharne, GB. Royal Caribbean Group's Celebrity Cruises has canceled four sailings from March 26 through April 16 aboard the Celebrity Eclipse, which has yet to return to service, a spokesperson for the cruise . Guests booked on Solstice or Millennium series ships may choose another ship in either series, guest booked on Edge series may choose any Edge, Solstice or Millennium series ship. All Rights Reserved. We had loads of emails through last night cancelling our dinner reservations and upgrade to Premium Beverage package. Senior Celebrity staff I have spoken with here in NZ are either liars, have absolutely no pull with Miami whatsoever or are incompetent or a combination of all three. ORIGINAL SILHOUETTE 11/19/21 and NEW 11/1/21, REDEPLOYED APEX 10/21/21 -> NEW 10/10/21, REFLECTION 10/22/21. Will I receive a refund for those? No response or refund from Celebrity. I did it yesterday and it was a very simple process. Florida. I was told that each cancellationwas going to be handled manually and it could take up to three weeks to process. I presume this then illustrates what is due back to us. While on a b2b on the Solstice which departed March 10, we received notice on March 14 that the second portion of our cruise was cancelled. Celebrity has postponed the restart . Visiting from {country-flag} {country-name}? Yes, we will allow a one-time transfer of an FCC from any Celebrity Cruises sailing cancelled due to global suspension or under the Cruise With Confidence program. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. These FCCs are issued to guests via email, with the guests travel agency in copy if it was booked through one. b[%l@ BE=9G6CmD`u4HPNit&HSZw jrc X?v/huQ fZ:k^1M'F5H**XDt)*/'ikOi_#{U'<"T82S\2:d2Gam'5Pl@K/#%tNtXq +;0r;+AVxo~8y*Mxyp3dRNW %Z9 'A The guest said . For guests residing in the UK and Ireland, full payment is required at 57 days prior to departure. If I cancel a cruise using the Cruise with Confidence program, and Im issued a Future Cruise Credit, can I apply it to a holiday sailing? Thank you.". I converted MyCruise Reward Points from my Celebrity Cruises Visa Signature card for my cruise that was canceled or rescheduled. 60 to 31 days. I had the same type of incorrect date on my cruise. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. Does Cruise with Confidence protect airfare? Celebrity Cruises: 30 business days. Unfortunately, no. I'd be delighted to receive credit that I could apply to a future trip. This helps protect your airfare if booked via Flights by Celebrityeven if the airfare is non-refundable. Can I use the Future Cruise Credit across multiple itineraries, or does it have to be used for a single booking? Thiswas then followed by an invoice for the cruise!! If you booked air independently or purchased nonrefundable air through Flights by Celebrity, you should reach out to your air carrier for assistance with canceling or changing your flight. As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. Passengers on canceled sailings will automatically receive a future cruise credit equal to 125 percent of the cruise fare paid, to be used by December 31, 2021, for the booking of another cruise. If I choose to be refunded, but then change my mind and decide I want a Future Cruise Credit instead, can I do this? Will I still get the same perks when I rebook a new cruise? Existing bookings and new bookings made May 6, 2020 through March 31, 2022, with departure dates through September 30, 2022 are eligible for the Best Price Guarantee. However, if these guests prefer to receive a 100% refund, as opposed to the 125% FCC, they have until provided deadline to request it. % Pricing guarantees: Celebrity's Best Price Guarantee essentially protects both the price you book at and the added offers available for that sailing. The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. If you request a refund, your 125% FCC will be deactivated. I guess they have not processed the cancellation yet! I was on hold for over an hour to speak to a representative but . It took about two weeks from the time I cancelled until I got my refund. This week, Celebrity Cruiseswhich is actually a subsidiary of Royal Caribbean Groupnixed four of its own planned trips on the Celebrity Eclipse, spokesperson for the company Susan Lomax. Why is it suggested to add CruiseCare at the time of booking? Disney Cruise Line: Did not respond to a request for information. It's the same form. Is cruise/vacation cancellation protection available? Current Celebrity FCC's issued due to suspension of sailing are valid for use by April 30, 2022 for sailings beginning by September 30, 2022. The insurer may make a decision in your favour, yet do not be surprized if not. If my current sailing has been canceled and had used a previously issued FCC, what will be the amount of my newly issued FCC? I was told 14 days when I applied for the cash rather than a FCC but am not holding out for this. 4VK,3OKG F,j @!PN:>*2\d0a.kO.-6.O)@@ 49->6UjWiMvN@.n.d45r[_V. Who can I contact about this? Maybe the big refunds will come in our next billing cycle..not optimistic esp when we are left hanging.,.the Celeb way! From August 2022 Travel + Leisure, published by TI Inc. Where does Celebritys original Best Price Guarantee apply? Guests who would like to reschedule their sailing for another date must do so at prevailing rates. Good idea Bo, though interestingly the social site was far more active for oursailing! Yes, so long as you request it on or before the relevant deadline. If you cancelled your reservation, you are not entitled to the compensation being offered to guests who were still booked on a sailing when Celebrity Cruises cancelled it, due to the COVID-19 related global suspension of cruising. How long will I have to redeem my Future Cruise Credit (FCC)? The link works fine. ,Still waiting on actual credit card refunds. We clicked on the link for a refund, and yesterday received an email from Celebrity via our travel agent, that the refund has been applied to our credit card. The former Top Gear presenter took to Twitter this evening to deny . On all cruises, you lose 50 percent of the fare between days 74 and 61 before sailing, 75 percent of the fare between days 60 and 31, and 100 percent of the fare inside 30 days before sailing. All Rights Reserved. How Reassuring are New Cruise Cancellation Policies Really? A recent enhancement now allows multiple FCCs to be applied per guest within the same reservation. You may change the price and offer as many times as desired up to 48 hours before the scheduled departure of the sailing. If so desired, eligible Guests will be included in the applicable Refund Event Refund Program which will outline the procedure and process for receiving a refund. Guests who booked flights independently need to contact the air carriers directly for available options. 6|fcj&Dz0Q3VkK;6g`S?T How can I request a refund? . If I applied a 125% FCC generated from a previously suspended sailing, and my newer booking has now been suspended, what value will I receive in my new FCC? It seems as if I do not. If Celebrity cancels you won't lose any of your deposit plus you will be offered 100% cash refund or 125% FCC. Who can I contact about this? GZ)Q8M Prior to March of 2020, Celebrity Cruises offered a Best Price Guarantee policy allowing guests to change the cruise fare price or promotion on their booking, at prevailing rates, before final payment was due. Is there a way to figure . Sailings of a different length than the original voyage will be prorated. I don't believe we will see that in the refund, but we can hope. Multiple FCCs may be applied per guest within the same reservation. Plus, our limited-time bonus onboard . Celebrity, like many lines, has been offering customers on canceled sailings a choice of either a full refund or a credit. I cancelled online and received an email from X a few days later. Dont know what I will do with a huge credit on my card. Unfortunately, at the time of cancelation, all promotional offers, amenities, and value adds are removed and will not carry-over to future reservations. If I cancel, will I be credited for my pre-cruise purchases, such as beverage packages, shore excursions, and specialty dining? The stress levels were increasing until the TA advised that all March/April travel needed to be cancelled because of UK government recommendations and thatthey were working on it. A refund form can be accessed at https://cancellation.celebritycruises.com/?brand=C&program=cancel for travel agents access Cruisingpower.com/ Brand Programs and News/ Cruise With Confidence. ck59#2V`}i%h\`WFF,p1.niefsCvR Matching offers you missed out on will be added to your onboard account. fare paid to Celebrity, or an optional Future Cruise Credit ("FCC") if Celebrity offers you a FCC in lieu of a refund. Celebrity cruisers who booked by March 31, 2022, for sailing dates through Sept. 30, 2022, can cancel as little as 48 hours before sailing for a full refund. Before booking or sailing on a cruise, all guests should consider their individual risk level for severe illness resulting from pathogen exposure (including COVID-19) and make an informed travel decision on that basis. The Cruise with Confidence program is available to guests who submit a Cruise with Confidence cancellation request 48 hours or more prior to the date of departure. Effective tomorrow, "Celebrity Cruises will retain the full amount of the required deposit paid on Non-refundable rate codes (NRD) that are cancelled outside of final payment. Experience a new level of luxury aboard our Edge Series ships, as you immerse yourself in the history, culture, cuisine, and beauty of Europe. If you booked through a travel agency or third-party online travel site, you must contact whomever created your booking in order to request a refund. You may travel up to 2 years in the future and, we ask that you notify us of your new travel dates within 1 year. Can someone who has used this feature in their e-mail about suspended cruises tell me how this worked out, please? However, FCCs cannot be used to obtain a refund. The value of the original FCC you used toward your cruise fare on the cancelled cruise will be reflected in your new FCC, but at 100% of its original unused value. Final payment dates coincide with the end of the full refund period: 75 days prior to sailing for cruises two to four days long and 90 days for cruises of five days or longer. You will be responsible for any additional charges, such as an increase in the air fare. Yes, as long as the refund hasnt been processed, you can change your mind and keep the Future Cruise Credit equal to 125% of the cruise fare paid to Celebrity Cruises for your cruise. We received our credits within a week. Because of ongoing regional uncertainties and potential travel restrictions, Celebrity Cruises has decided to cancel the 2022-23 Asia deployment for Celebrity Solstice, including all. If the airline does not accommodate the use of the ticket value within 12 months of ticket issue date, you should contact Flights by Celebrity via email at choiceairsupervisors@rccl.com. Note - these sailings are not eligible to receive FCC option. LauraS Sailings of a different length than the original voyage will be prorated. Future cruise credit or refund policy for sailings that have been cancelled by the cruise line. The Cruise with Confidence FCC will be equal to 100% of the cruise fare you paid to Celebrity Cruises for your booking. and this is for Oct. but left Ashdod alone and added 2 days in Haifa. Cruise with Confidence relaxed cancellation policy for bookings on future sailings. If I canceled prior to the US/Global suspension, can I now get the 125% FCC or the 100% refund? There is no need to call to initiate the process. What You Need to Know. #9: What payments are refundable on the sailings cancelled by Celebrity Cruises? In terms of X cancelling cruises going forwards (which they are going to have to), it makes sense to cancel them in batches to manage the administration of the refunds / FCC. These options must be requested by specific cut-off dates provided at with your notification, otherwise the future cruise credits are automatically issued. For information regarding pre-cruise purchases made through My Cruise Planner on cancelled sailings, please refer to the FAQs under the heading PCP REFUND OPTIONS FOR SAILINGS CANCELLED UNDER GLOBAL SUSPENSION.. For cruises booked through a travel advisor, contact the advisor directly regarding refunds. Holland America: Approximately 60 days.