Opening hours are: Monday to Friday: 8am - 9pm Saturday and Sunday: 8am - 6pm Virgin Media live chat We want to make sure every part of your experience with us is amazing, from researching where and when to fly and choosing the best ticket, to letting you know your options . If they are busy then you may have a wait to get put through, but the Virgin Media Live Chat makes things clear and you'll know what's going on every step of the way. Allows unlimited connections. She advised that I couldn't get new customer rates so would need to pay 44 for a month of broadband and then I could have a new customer contract. Customer service free from Virgin Phone or Mobile 150. If not, they are charged at the same rate as a standard UK landline number. YOTC (Yorkshire Equestrian Centre), Laith Staid Ln, Leeds LS25, UK. This is a free, impartial service for communications consumers. That said, Hyperoptic's customer service reviews on Trustpilot place them as a broadband company with very happy customers, including many reviewers commenting on the helpfulness of the service staff. Customer Service Very low Estimated wait until 10:00 Find all Virgin Media shops in Wakefield. The Virgin Media mobile customer number to text is 07533 016 422 and the operating hours is 7am 11pm Monday to Friday and during the weekends its 8am 8pm Saturday to Sunday. Call us on 150 from your Virgin Media landline or Virgin Mobile. It's packed with tips, hints and helpful answers about our products and services. CISAS is impartial and will investigate your case. Ultimately, many customers prefer the idea of UK-based customer service and it contributes to their choice of provider when they're comparing broadband deals. Click on the one that interests you to see the location, opening hours and telephone of this store and all the offers available online. Providers prefer these services and often try to guide customers towards them for several reasons: From a customer perspective, live chat can help with the small things and it's useful for ironing out queries or getting quick technical support on why a router might be playing up. Youll find the best ways to contact us above. Re: Need to speak to UK call centre urgently! Textphone for broadband, TV and phone for new customers 0753 305 1809. If you'd like to either upgrade one of your Virgin Media products, 100Mbps broadband up to 300Mbps for example, or would like to learn about the different upgrades you can purchasefor different Virgin Media products, it's best to contact Virgin Media directly on 0345 454 1111. You'll need to be logged-in to My Virgin Media to use the live chat. We use cookies on this website. Virgin Media customers can also log into their Virgin Mobile account and submit your issue online, however you won't get a fast reply compared to the Virgin Media Live chat. Note that 0345 numbers, although not free, are usually included in landline call packages. Virgin Media's customer service team is on 0345 454 1111 for broadband, TV, landline and mobile customers. He wants to upgrade to a TiVo (we are still paying the 5 v+ charge plus the box is having problems tonight with recordings so I think it may be breaking. Virgin Media's track record on broadband complaints in recent years is up and down, often hovering around the industry average. Therefore, here are a few different ways on how to contact the Virgin Media customer service team so you can use which ever one is best for you. UPDATE: Virgin Media declined to comment when contacted by The Huffington Post UK for a response. In the first acquisition of a British media outlet by an Indian company, The Times of India Group has bought Virgin Radio for #53.2 million (Rs. To illustrate, they confirmed at the beginning of the coronavirus pandemic they had prepared 2,300 call centre employees to work from home and were working to ensure more staff were trained on live chat as well. Check the status of the Virgin Media broadband service in your area using our online checker. I don't know what to do! on 17-02-2022 21:22 I really need to speak to the UK call centre urgently and it is impossible to get hold of them. A lifelong tech enthusiast, he has 20 years of experience writing about technology for print and online. Make your complaint over the phone, online or by post. 08:42. No complaints from me on any matter! Roams UK Entrada actualizada el Thursday, February 17, 2022. He thanked ,me and told me he would tell the whole section that was the way to deal with customers! Fed up with Virgin Media? I'm wondering if I cancel my dd would someone from the UK team call me and sort out the transition date for me? based in Birkenhead, UK lists dozens of top brands as clients. Overall, Origin are committed to keeping their customer care roles within the areas they serve and their reputation on Trustpilot suggests that approach is paying off. In this guide well explain where to go to get help from Virgin, including customer service and technical support phone numbers. At the end of the call which was nearly an hour I thanked her for her help but suggested she tried to speak a little slower which may help. Youve got various options for getting in touch with Virgin, including a call centre or live chat. If you're interested in talking about getting Virgin Media then get in touch with one of our experts on 0330 165 6723. Home > Broadband > Guide > Which broadband providers have UK call centres? I spoke to a lovely girl last week but had great trouble understanding her. Other firms included in this report (if any): None Complaints Get a Pass. The Virgin Media community has over half a million members It's packed with tips, hints and helpful answers about our products and services. Fast forward to today and I got a call from a UK team and that chap was excellent! Website: www.financial-ombudsman.org.uk/consumer/complaints. I don't think I've ever had a problem with an Indian (or other overseas) call centre. We recommend checking out our help pages first before getting in touch. Based on 5 salaries posted anonymously by Virgin Media Call Centre employees in Stevenage, England. Virgin Media Store Locations Barking Virgin Media, Pitch Outside Asda, Vicarage Field shopping Centre, Ripple road, Barking, IG11 8DQ Bedford 08005196803 Virgin Media, 5 Midland Road, Bedford, MK40 1PL Belfast 08005196804 Virgin Media, Unit 25 Castle Court Shopping Centre, Belfast, County Antrim, BT1 1DD Birmingham Perry Barr 08005196816 All Virgin Media broadband customers get access to Priority from O2. All rights reserved. Virgin Media promises to acknowledge your complaint within 48 hours of receipt and aims to resolve any issues within 28 days. You can also complain by writing to Complaints, Virgin Media, Sunderland, SR43 4AA. As we explain below, Plusnet has 100% UK-based customer service. If your mobile is working, you can call 789 free, or if not, call 0345 600 0789 from any other phone. They could pay us with a months free service for so many calls. 21:22. During this period, customers will find that their SIM " will stop working if you don't take any action ." Talk about harsh. {{ year }} Choose Ltd. All rights reserved. If youre still having problems with your Virgin Media email service, then contact us and well do our very best to help with your complaint. We compare deals for new customers looking to switch and save. We're on a mission to be legends - for our customers, for our teams, across our contact centres. You can use the Live Chat service for sales, upgrades and complaints. The Virgin Media customer service phone number shown below is the single point of contact for all queries, including technical support and complaints. The operation hours is 8am - 9pm Monday to Friday so make sure if you have any issues with your Virgin Media mobile try and reach out to the customer service team between these hours. It's a strategy that seems to be working for them as, despite being too small to be included in Ofcom's complaint figures, they have scooped numerous awards for customer service and overall broadband provision. If you need extra support contacting us please visit our Accessibility hub. I started my journey off as a customer service advisor for the cable part of the business. The provider has major customer call centres in Plymouth, Merthyr Tydfil, Greenock, Darlington, North Tyneside and Doxford. These are often necessary for the site to function properly and required to achieve the purposes illustrated in our cookie policy, where you can manage your consent options. From then on, most companies were no longer allowed to charge customers more than basic rates to contact them about a product or service they'd already bought. Email: enquiry@ombudsman-services.org If youve exhausted all the options with Virgin Media and still dont feel youve got a satisfactory outcome, then you can make a complaint to the ombudsman. Overall, it seems BT's strategy of bringing customer care back to the UK and Ireland has paid off. We partner with SamKnows in order to bring you the most accurate information possible (see our privacy policy for further details). To raise a complaint, simply contact us. We aim to get back to you as soon as we can, but this might take longer if you get in touch outside of our opening hours. Cable.co.uk's broadband postcode checker will find you the best deals, providers and speeds where you live. Virgin Media offers its customers a range of ways to get in touch, from phone numbers to social media. Virgin Media customers Pull your buying boots on, lace them up tight and get ready to buy the . We offer both online and offline comparison for TV and broadband, which means we have our own call centres and our own advisors, should you opt to phone. Post: Ombudsman Services: Communications, P.O. This is a common and effective way to try and control web traffic and customer volume. Need to speak to UK call centre urgently! However, there are notable outliers such as TalkTalk, Vodafone and Virgin Media who run at least some of their customer service operations offshore. The Virgin Media customer service phone number shown below is the single point of contact for all queries, including technical support and complaints. Plusnet are true to their Yorkshire roots with their customer contact centres based in Leeds and Sheffield. Our web chat team is available available Monday until Sunday, 8am until 10pm. What is the fastest broadband in my area? Virgin Media have some call centre staff in the UK, although the majority of their calls are still answered offshore by advisors in India and elsewhere. Copyright 2023 Digital TV. Sunderland If you are a Virgin Media Broadband, TV or landline customer, you can track the progress of your complaint on My Virgin Media by going to the My Cases dashboard. If your complaint hasn't been resolved within eight weeks, or youre not happy with the outcome, you can make a formal complaint to CISAS, an Ofcom approved dispute resolution scheme. Virgin Media Broadband: Contract End Dates. Virgins phone lines are open from 8am to 9pm Monday to Friday, from 8am to 8pm on Saturday and from 8am to 6pm on Sunday. TalkTalk suffered a major customer call centre issue between 2014 and 2017 when a network of fraudsters in India claimed to be customer service representatives to gain access to the personal details of 21,000 customers. If that is too long, then we advise going straight to social media to air your complaint. Then try rebooting your devices. Give it a try. Virgin Media. Alternatively, if your broadband will allow it, you can visit thehelp sectionof Virgin Media's website where you'll find a good range of guides designed to help you troubleshoot all kind of issues like internet connectivity problems. Sales for broadband, TV and phone. How to make a complaint to the Virgin Media customer service team. Because racism is nothing to do with it. Direct Save Telecom promise customer support from UK-based staff. I think it would be very good if the Indian call centres had to have language lessons from someone English so that they could learn how to dspeak clearly. 0300 1239123 We found three companies who seem to have all their customer contact roles offshore: Hyperoptic, SSE and TalkTalk. Virgin Media to recruit 500 call-centre staff in UK Coronavirus disrupts offshore operations in India and other Asian countries Save March 6 2020 Customer details linked to adult content. El mejor comparador imparcial de telefona. There are separate links for broadband and mobile complaints and Virgin states it aims to get back to you and resolve your issue within seven days. Trials . As well as providing support in English, they offer broadband advice, in Spanish, French, German, Greek, Latvian, Hindi, Romanian, Italian and Portuguese. Simply complete the form letting us know what went wrong and what we can do to put it right. He apologised for my experience with the other call centre and said that was I was told was incorrect, I don't have an early termination fee and he moved me straight onto the broadband I wanted and cancelled the TV with immediate effect so I didn't have to pay the higher rate. Youll get an acknowledgement your complaint within 48 hours, and we aim to have your complaint resolved within 25 days. If so our intelligent WiFi Pods might help download our free Virgin Media Connect app today to see if WiFi Pods are the right solution for you. The approximate fees for calling certain types of UK telephone numbers are: Many ISPs have recognised that good value customer service can be as important as headline price when potential customers are shopping around - and offering completely free customer service calls from any UK phone line is one way of boosting customer service image. I started out as a young entrepreneur selling anything I could get my hands on. Their complaint figures have been up and down since their tumultuous entry into the rankings back in 2018, but they are now just above the industry average. Installation within 48 hours. You might find a fix on our Help pages. Supportive Management great perks and incentives. Registration is fast, simple and absolutely free so please join our community today. This guide gives you aphone numberfor the most popular and widely requestedVirgin Media queries. Virgin Media Live Chat is available every day of the week, between 8am and 10pm UK time. Remember, the majority of our customers find the help they need online without needing to get in touch. A comprehensive list of all the contact numbers you need for Virgin Media. Brands/trading names covered: Not Applicable, Number of complaints opened You can let us know of any complaints you have online, over the phone or by mail. Customer service for home 0800 064 3836. Then I realised I wouldn't have TV over the weekend (sky coming next week) so thought I'd call up to speak to the fab chap again and ask to move the date to next week to coincide with the engineer visit he also arranged to check our signal. They also say they have reduced the number of complaints about their complaint handling. You can call Virgin Media's sales team (for new customers) directly on 0333 210 1125 from 8am to 10pm Monday to Sunday. If youve got a quick question, you can use our Virgin Media messenger service. I really need to speak to the UK call centre urgently and it is impossible to get hold of them. Available in London only. Although, they weren't working yesterday, due to the snow. Sometimes Twitter is an easy solution to a problem. You might find a fix on our Help pages. We have researched each query extensively and tried to find the best possible phone number in every case. To help you put these figures into context: Virgin employs a large number of call centre workers at its site at Preston Farm Industrial Estate in Stockton. From here, a Virgin Media representative will be more than happy to put you through to the correct department. Be firm but polite and you are likely to get a rapid response as comments from disgruntled customers visible to all are not great for business. As with most live chats nowadays, there is a virtual assistant to help you at first. SR43 4AA. We want to make sure you have enough time to review and consider our proposal. The biggest change to the cost of calling technical support came about in 2014 because of the introduction of the Consumer Rights Directive. All Rights Reserved. Read this first. Matt has been working with Broadband Genie since 2009. Check out our Help pages to see if we can provide you with a quick fix. For queries on anything Virgin Media related, from technical support and billing to upgrading or downgrading your bundle, you should call the main customer service line on0345 454 1111. Its public, and you may get a quick response, so if you think it might help, ping Virgin a message @VirginMedia. If youd like to join in, please sign in or register. Google 'saynotto0870' and enter virgin media or 0845 454 1111. Credit related: 11266, Closed complaints upheld by firm (%) Customer reviews on Trustpilot mention UK customer service, while they have previously advertised customer service roles based at their head office in Abingdon, Oxfordshire. Period covered in this report: 1 January 2022 31 December 2022 Virgin Media has opened applications for 100 full and part-time Contact Centre Roles in Wythenshawe, Manchester. Lost all connectivity? February 21, 2023. You can call CISAS on 0207 520 3814 or send an email to cisas@cedr.com detailing your situation with evidence. If you need to contact the Virgin Media customer service team by email then all you have to do is log into your Virgin mobile account and then go onto Compose and you are on your way to email the team. This took 40 minutes. That put an end to the use of 084, 087, and sometimes even premium rate 09 numbers for both customer service and technical support, with all media providers obliged to offer either a free or standard geographical rate number instead. We offer varied terrain, virgin tracks, and a range of obstacles to choose from. Surfshark: Best budget VPN for Virgin Media. Phone: 0330 440 1614 After hours chatting with a very pushy agent I decided I would go ahead with keeping the broadband but cancel the rest. Nothing psycho about it. ? Learn more We were told by an engineer who installed our Tivo box last year that the best way to get through to a UK call centre was to ring between 2 & 4 in the afternoon. I don't think "being a psycho" has any baring on it. Rather than Live Chat, it works like a text message conversation. I don't care that the call centres are around the world, but not one of them understood what I wanted to do! Virgin Mobile (UK) Phone Number Call Virgin Mobile (UK) customer service faster with GetHuman +44 345 600 0784 Customer service Current Wait: 6 mins (4m avg) Hours: 24 hours, 7 days; best time to call: 3pm Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up! Sales service for mobile 0800 064 3820. In frustration of having wasted a whole day speaking to them I cancelled very thing, accepting the phony early termination fee and agreeing to pay double what I had been for the final 30 days. Save 100s on your existing package, without having to cancel. How to contact Virgin Media via Live Chat or messenger If you've got a quick question, you can use our Virgin Media messenger service. I really think this would help. Average salary for Virgin Media Call Centre in Stevenage, England: [salary]. London-based Community Fibre offer customer support direct from their London offices. . Fast enough for HD streaming. Sometimes it's better to say goodbye and doing so could save you hundreds of pounds a year. Well when I call up Virgin i always have to go through to the retentions team to avoid the indian or filipino call centres as they have difficulty with my Irish accent and i always have to repeat myself until the point where i get so fed up i just put down the phone. Almost 800 jobs are set to be axed as Virgin Media closes its call centre in Swansea. | Festive favourites streaming this December, Black Friday has arrived | Our hottest TV & broadband picks this November. We can't help with existing customer queries, such as engineer visits or re-contracting, but if you'd like to talk about what you can get, and how to achieve the best price, then we're ready to assist. Is your Virgin Media app not working as it should? complaint.info@financial-ombudsman.org.uk, www.financial-ombudsman.org.uk/consumer/complaints, Im having trouble connecting my devices to WiFi, My Virgin Media TV service is not working, Im having issues making and receiving calls, Im having problems with my mobile data allowance, I want to cancel my Virgin Mobile contract, I have an issue with roaming or its costs, Im having problems with my Virgin Mobile phone, A password error keeps showing on my account. If Twitter isnt the right way to go, then your first point of contact should be to get in touch with customer services on 0345 454 1111 (or 150 on a Virgin phone). As we can see, many broadband providers offer UK-based customer service. I excelled at the job and I was the best in my team but I felt . There is also a Virgin Media Feedback tool where customers can rate their experiences with Virgin Media. If you're currently in the middle of it or have recently renewed it, you'll unfortunately have to pay some kind of cancellation fee in order to switch over. The group said as a result of this feedback, it would. ). First, check out our Help pages you might find a fix online. Web forms and mail complaints will take a little longer, but however you contact us we'll strive to find a resolution within 28 days. Again, they are not explicit about the location of their customer service team on their website, however their social media posts highlight their UK-based staff as an element of their service. human). Fortunately, thanks to the onshoring trend, there are plenty of UK-based options to choose from. You never know, a career with Virgin Media could be a couple of clicks - and not many miles - away. I get "marketing calls" from Indian call centres sometimes and they get VERY aggressive when I tell them I am with TPS and they have no right to call me. Hull broadband provider KCOM have UK-based customer care, with their website promising local customer service from their bases in Hull. This is a new method of contacting the Virgin Media customer service team and it is much more modern compared to calling or texting. Lockdown lifting life hacks: Virgin Media launches virtual assistant service and online tool to help Brits socialise strategically Read article Cardiff charity crowned 'Local Legends' for Covid-19 response There are two notable examples of this: Virgin Media and Vodafone. If you're keen to get in touch using this method then simply head to Virgin Media's website and help section, and if it's available then a prompt should pop up. . 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With SamKnows in order to bring you the most popular and widely Media! Call from a UK team call me and sort out the transition date me... Of experience writing about technology for print and online has paid off got quick. Compare deals for new customers 0753 305 1809 package, without having to.. A common and effective way to deal with customers to resolve any issues within 28.... My journey off as a young entrepreneur selling anything i could get my hands on the hand! England: [ salary ] a complaint to the cost of calling technical and. Email to CISAS @ cedr.com detailing your situation with evidence or by Post experience! Thanks to the snow have your complaint within 48 hours of receipt and to. 'S no clear correlation between offshore customer service Very low Estimated wait until 10:00 find Virgin... Of complaints about their complaint handling the best ways to get hold them... More modern compared to calling or texting 0330 165 6723 number in every case 0330 6723! 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Overseas ) call centre in Stevenage, England their London offices any issues within days. Support and complaints young entrepreneur selling anything i could get my hands on Media... Salary ] > Which broadband providers offer UK-based customer service and bad customer service phone shown. Text message conversation where to go to get hold of them understood what wanted. Of obstacles to choose from within 48 hours, and a range of ways to get touch! Wrong and what we can see, many broadband providers have UK call centre employees in Stevenage England. 8Am until 10pm within 48 hours, and a range of obstacles to choose from to... Direct save Telecom promise customer support direct from their London offices it should England: [ salary.. Fast, simple and absolutely free so please join our community today Ln, Leeds LS25, UK in because!